Entergy

Working with elected officials to support legislation that focuses on the needs of low-income customers is a priority for Patty Riddlebarger, Entergy’s vice president of corporate social responsibility.

During her latest meeting with U.S. Representative Troy Carter of Louisiana’s second congressional district, the conversation centered on initiatives that are critical in providing relief for low-income customers in Louisiana, many of whom are struggling with financial impacts related to the ongoing pandemic and severe weather events. The second congressional district comprises nearly all of the city of New Orleans and stretches west and north to Baton Rouge.

“As a former member of the New Orleans City Council Utilities Committee, Representative Carter was very familiar with many of the issues and challenges our low-income customers face, such as rental assistance,” Riddlebarger said. “He expressed concern about the challenges that various parishes and agencies were experiencing in getting rental assistance funds to customers in need.”

Riddlebarger and Carter also discussed the vital role that the federal Low Income Home Energy Assistance Program plays in providing utility bill-payment assistance for customers experiencing financial hardships. As a long-time advocate of LIHEAP, Entergy has been working with peer utilities to increase LIHEAP cooling assistance funds for warm-weather states, where extreme heat poses health hazards for many vulnerable residents.

“Representative Carter pledged his assistance for LIHEAP and was interested in learning more about Entergy’s efforts to expand relief for residents in Louisiana and throughout our four-state service area,” she said. “We plan to meet again in coming months to review the status of low-income initiatives and work together to secure more resources for individuals and families in need.”

For more than 100 years, Entergy has powered life in our communities through strategic philanthropy, volunteerism and advocacy. The company secured nearly $300 million in LIHEAP funding for low-income customers and helped them pay more than 1 million utility bills over the past five years. Entergy’s corporate social responsibility initiatives help create and sustain thriving communities, position the company for sustainable growth and are aligned with the United Nations Sustainable Development Goals.

Funds help nonprofit partners provide disaster relief and assistance with rebuilding and recovery

NEW ORLEANS – As crews continue to work on restoring service to customers affected by Hurricane Ida, Entergy Corporation employees are teaming up with nonprofits and partners both local and from across the country to help those who have been impacted.

Entergy today announced a $1.25 million commitment in shareholder contributions to help nonprofit partners provide disaster relief and assistance with rebuilding and recovery. This includes $250,000 in pre-disaster funding that will enable the American Red Cross to continue providing help with food, water and shelter for customers.

Entergy will work closely with local nonprofit partners and parish leaders to determine how the company’s support can best be used to meet immediate needs while also aiding with longer-term recovery.

“Restoring power to our communities is the first step in helping get our communities back on their feet,” said Phillip May, Entergy Louisiana president and CEO. “To be a true partner we need to ensure we’re helping our customers in every way possible. This is just us doing what’s right for the communities we live in and serve.”

“Hurricane Ida’s impact to New Orleans and southeast Louisiana was devastating and our restoration efforts continue in the hardest hit areas,” said Deanna Rodriguez, Entergy New Orleans president and CEO. “These charitable contributions will go directly to those who need it the most to help in their recovery.”

For more information on the company’s restoration efforts following Hurricane Ida, visit entergy.com/hurricaneida.

About Entergy

Entergy New Orleans, LLC is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 200,000 customers and natural gas to more than 108,000 customers.

Entergy Louisiana, LLC provides electric service to more than 1 million customers and natural gas service to more than 93,000 customers in the greater Baton Rouge area. It has operations in southern, central and northern Louisiana.

Entergy New Orleans, LLC and Entergy Louisiana, LLC are subsidiaries of Entergy Corporation, an integrated energy company engaged in electric power production, transmission and retail distribution operations. Entergy delivers electricity to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy owns and operates one of the cleanest large-scale U.S. power generating fleets with approximately 30,000 megawatts of electric generating capacity, including 7,000 megawatts of nuclear power. Headquartered in New Orleans, Louisiana, Entergy has annual revenues of $10 billion and approximately 12,500 employees. Learn more at entergy.com and follow @Entergy on social media.

At Entergy Louisiana, we understand our communities have been put to the test over the past few months. Hurricane Ida left in its wake unprecedented damage to our homes, businesses and way of life. This has left many in our state to shoulder the burdens and stress of restoration and recovery following a storm of this magnitude.

We see it as our guiding principle to help support our customers every step of the way, especially when they need us most. We don’t want to see our services, which are a cornerstone in the return to normalcy, serve as a roadblock to the recovery efforts.

For many in our state, particularly in the hardest-hit areas, resources are falling short. But please know that we’re doing everything we can to make sure you continue receiving safe, reliable and affordable electric and gas services. We’ve created a customer assistance plan to aid customers who may find themselves behind, including:

• Deferred Payment Arrangement – Customers experiencing financial hardship due to the pandemic are eligible to take up to 12 months to pay their current bill and/or unpaid balances.

• Waiving of late fees for all customers impacted during the storm.

We’ve also enhanced our bill payment options. Those seeking to make payment arrangements can now do so at any time through our upgraded phone system by calling 1-800-ENTERGY, or via our online portal, myEntergy, and our Entergy mobile app continues to provide a one-stop option for all payment needs.

We’re encouraging customers to use those options before reaching out to a representative to save time. Also, we’re continuing to offer existing tools like Pick-A-Date, Auto Pay, Analyze My Bill, among others, as a way to help customers manage their bills. To learn more about those tools and options, please visit these pages:

• Choose a Convenient Billing Option – includes Level Billing for a more consistent monthly bill
• How and Where to Pay My Bill
• Helpful Tools to Manage My Bill
• I Need Help Paying My Bill
• Entergy Solutions – A Louisiana Program

Although many in our state find themselves in a financial bind, we encourage anyone who can pay their monthly bills to continue doing so to make certain they do not fall behind and to avoid the potential loss of service in the future.

There are also additional bill payment assistance programs that can help. The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low-income households meet their home energy costs by making payments on a customer’s behalf directly to energy suppliers. Additionally, there’s also The Power to Care, which helps seniors and customers with disabilities pay their utility bills.

We’re all going through this process together. Entergy Louisiana is only as strong as the communities we serve and together, we can ensure that our state rebuilds more resilient than ever before.

The company was honored for its commitment to addressing climate change at the 10th annual Climate Leadership Conference

NEW ORLEANS – The Center for Climate and Energy Solutions or C2ES and The Climate Registry today awarded Entergy Corporation and its Chairman and Chief Executive Officer Leo Denault with a national 2021 Climate Leadership Award.

“We are honored to receive this recognition for our commitment to climate action and environmental stewardship through innovative solutions on behalf of all stakeholders,” said Denault. “Entergy is committed to delivering affordable, cleaner energy to our customers and we are accelerating the transformation toward a more sustainable future for everyone.”

Entergy and Denault received awards during the 10th annual Climate Leadership Conference, which recognizes exemplary corporate, organizational and individual leadership in reducing carbon pollution and actively addressing climate change.

“We are honored to receive this recognition for our commitment to climate action and environmental stewardship through innovative solutions on behalf of all stakeholders. Entergy is committed to delivering affordable, cleaner energy to our customers and we are accelerating the transformation toward a more sustainable future for everyone.”

– Leo Denault, Entergy Corporation Chairman and CEO

Denault was honored with an Individual Leadership award for accelerating Entergy’s carbon-reduction strategy and advancing climate resilience initiatives for the Gulf Coast region. Under Denault’s leadership as chairman of the board and CEO, Entergy has worked to ensure that concern about climate change translates into meaningful action and measurable outcomes across the company’s operations.

Entergy was also recognized with an Organizational Leadership award for its near- and long-term climate commitments and for its work to transform its power generation portfolio to cleaner, modern and more efficient energy sources that benefit all stakeholders. Entergy is proud to have been the first U.S. electric utility to commit to voluntarily stabilizing greenhouse gas emissions in 2001. The company outperformed its most recent 2020 emissions reduction goal by 8% and recognizes the importance of ensuring its emission reduction targets are in line with the latest science that says we must achieve net-zero emissions no later than 2050. Last year, Entergy committed to completely reducing or neutralizing carbon emissions produced from all of its operations by 2050.

To help Entergy customers lower their energy consumption, save money and reduce their own environmental footprint, the company offers a variety of energy efficiency programs, including education and outreach, technology improvements and customer incentives. The company is also partnering with commercial and industrial customers on innovative, clean energy solutions like beneficial electrification programs to help them reduce their carbon footprint and achieve their own sustainability goals.

Entergy is the only U.S. electric utility recognized for sustainable business practices for 19 consecutive years by the Dow Jones Sustainability Index. The company operates one of the cleanest large-scale power generating fleets in the United States, according to the 2021 Benchmarking Air Emissions Report by independent environmental firm M.J. Bradley & Associates.

Learn more about Entergy’s leadership in building a cleaner and sustainable energy future at entergy.com/environment.

About Entergy Corporation

Entergy Corporation is an integrated energy company engaged in electric power production, transmission and retail distribution operations. Entergy delivers electricity to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy owns and operates one of the cleanest large-scale U.S. power generating fleets with approximately 30,000 megawatts of electric generating capacity, including 7,000 megawatts of nuclear power. Headquartered in New Orleans, Louisiana, Entergy has annual revenues of $10 billion and approximately 12,500 employees. Learn more at entergy.com and follow @Entergy on social media.

Entergy’s utility operating companies provide electricity at some of the lowest rates in the country to retail customers in Arkansas, Louisiana, Mississippi and Texas. According to a recent study by S&P Global Market Intelligence, Entergy utilities once again ranked among the lowest average retail rates in the United States.

Having competitive energy rates creates several advantages for everyone. Low rates help drive economic growth across our region, which leads to more prosperous communities. In addition, having low electricity rates gives Entergy more flexibility to innovate, deploy new technologies and develop tailored solutions for our customers.

These low energy rates can mean big savings for businesses looking to relocate or expand in the Entergy region. The combination of low rates, a diverse fuel mix, reliability and energy efficiency can significantly lower operational costs for large power users, such as manufacturing facilities, data centers and petrochemical distribution terminals.

We strive to maintain affordable rates through:

• Fuel efficiency – Investing in modern electric generating facilities that use less fuel to deliver power to customers.
• Investments in new technology – Expanding cost-effective innovations and growing a clean generating fleet.
• Continuous improvement – Enhancing power plants and processes to drive greater efficiency and lower costs.
• Energy efficiency – Providing customers with tools and resources to inform and help manage their energy usage, which protects the environment and could lead to lower monthly bills.
• New products and services – Offering customers additional flexibility and innovative solutions to meet their energy needs.
• Expanding customer base – Making energy more affordable for everyone by growing the region’s energy consumers.

For customers who need help paying their electric bills, we have online resources available to assist them. The Power to Care program provides emergency bill-payment assistance to low-income, elderly and disabled customers. We are also involved in advocacy for the Low Income Home Energy Assistance Program, ensuring funds are allocated to help our most vulnerable customers.

Despite the challenges 2020 presented, Entergy continued to play an integral role for the Gulf Coast region by helping secure $12.9 billion of capital investment and supporting the creation of more than 7,572 new jobs for Entergy’s communities. This work during an unprecedented time has led Site Selection magazine to recognize Entergy as one of the nation’s Top 10 electric utilities in economic development for the 14th consecutive year.

“At Entergy, we understand that we are responsible for much more than delivering electricity, especially during uncertain times,” said David Ellis, Entergy’s chief customer officer. “While the challenges we all faced in 2020 created unexpected hardships for our customers and communities, Entergy responded by driving economic development last year. We are proud to play an important role in attracting new business and economic growth into our region that make a positive impact on our local communities.”

Over the past decade, Entergy has served some of the largest and most energy-intensive industries in the United States and has been directly involved in major development projects that resulted in nearly $92 billion of capital investment and more than 67,000 jobs within Entergy’s four-state region of Arkansas, Louisiana, Mississippi and Texas.

These investments in the Entergy region represent a variety of industries and companies, including four Amazon facilities ($820 million), Renewable Energy Group ($835 million), Grön Fuels ($9.2 billion), Mitsubishi Chemical ($1 billion), ExxonMobil ($240 million) and Associated Wholesale Grocers ($300 million). These projects illustrate the scale and breadth of economic growth in the Entergy region.

Criteria used by Site Selection for its rankings include the use of innovative programs and incentives for business, website tools and data and each utility’s job-creating infrastructure and facility investment trends. One example includes Entergy’s Site Development program, which directly affected 31 counties to further enhance the competitiveness of Entergy’s industrial sites.

The ranking may be viewed in Site Selection magazine’s print issue and on their website.

Entergy provides companies with access to essential information needed to locate, expand and promote their company within the four-state region. In addition, Entergy provides companies with services in site selection, project management, large projects and contracts. Learn more how Entergy generates business growth for the region at goentergy.com.